IT support, cloud and security · delivered in 3-5 days
All work is carried out by an expert with 17 years in server administration. You provide the domain the order relates to and a brief describing the problem.
When a server stops behaving, waiting is costly. We diagnose broken mail delivery, DNS misconfigurations, database errors, unreachable hosting panels, expired certificates and misconfigured proxies, then fix the underlying cause and explain exactly what went wrong.
Our engineer brings 17 years of hands-on server administration and has completed over 330 support projects, so most hosting and infrastructure faults have been seen before. Work spans Linux virtual private servers across common cloud providers and Windows Server environments running IIS and Active Directory, so both stacks are covered.
We work through every layer of your stack: web server faults (Apache, Nginx and IIS misconfiguration, and error codes such as 500, 502 and 503, plus general performance issues), mail server faults (authentication failures, messages not sending or arriving, relay denials, blacklisting), DNS problems (wrong records, propagation delays, MX errors, conflicts with Cloudflare), database faults (MySQL crashes, connection errors, slow queries, corruption, backup and restore), certificate issues (installation, renewal failures, mixed content, automated renewal tools), and control panel faults across cPanel, WHM, Plesk, Virtualmin and Webmin, including login failures and service crashes.
We also set up and troubleshoot VPN servers, proxy servers, firewall rules across various platforms, and general connectivity problems in cloud or on-premises setups.
You share the details of the fault and grant server access. We identify the root cause rather than just the symptom, apply a lasting fix, and provide a written explanation of what happened and how to avoid a repeat. Where remote access is required, we connect securely and work directly on the machine.
Supported systems include several Linux distributions, Windows Server versions from 2008 to 2022, and the major cloud platforms, together with the leading hosting control panels.
Send through the details of your issue and expect a diagnosis plan back within 4 hours.
Your order opens its own thread here the moment it is paid, and everything about that order - questions, changes and the final report - happens in it.
Almost any server-side problem: mail delivery, DNS and MX records, MySQL, SSL certificates, cPanel, WHM, Plesk, Virtualmin, web server configuration, VPNs, firewalls, and general Linux or Windows faults.
Yes. Both operating systems are supported, including IIS, Active Directory and Hyper-V setups on the Windows side.
Through a secure SSH or RDP connection. Credentials are not retained once the work is finished, and we suggest changing passwords once support has concluded.
We aim to resolve the underlying cause rather than mask the symptom. If it reappears within the agreed revision count, we will address it again at no extra charge.
Yes, provided there is enough access such as SSH or a control panel login. Some managed hosts limit root access, but most issues can still be resolved with the tools available.
Usually within a few hours, and critical outages are assessed as a priority.
5.0 out of 5 · 3 reviews
Converting my SSL certificate to.pfx - Fast and very efficient! I will definitely recommend them
Cloud Server Azure RHEL Server Full - Top service
RemoteApp Connection Issue from External - the team was very prompt, helpful and knowledgeable. He resolved our problem. Going forward, the team is our go-to guy for Windows Server-related needs.
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