IT support, cloud and security · delivered in 1-3 days
Our specialist brings more than 4 years of experience in remote IT support and cybersecurity, covering malware removal, system optimisation and security hardening carried out entirely online. The service is aimed at home users and small businesses who want a single device cleaned, secured and explained in plain language, without needing anyone on site.
This tier gives you a complete remote clean-up: a full scan to find and remove malware, viruses, spyware, adware and ransomware, followed by system optimisation that clears junk files, tidies startup programs and improves overall speed. The work is carried out during a 2 hour remote session, and every step is explained in non-technical language so you always know what is being changed and why.
Once the work is finished you receive a written security audit covering what was found, what was fixed, and before-and-after comparisons, together with recommendations for keeping the device secure afterwards. Sessions run through established remote-access tools, so you can watch the work live and close the connection at any point.
Should you have questions or want small adjustments once the job is done, 7 days of post-delivery support is included. The package covers one device; for several machines or wider business requirements, get in touch beforehand so the scope can be quoted separately.
If an issue turns out to need in-person or hardware-level work, this will be flagged during the assessment along with suggested next steps.
Your order opens its own thread here the moment it is paid, and everything about that order - questions, changes and the final report - happens in it.
Yes. We rely on established, trusted remote-access tools, and you stay in control throughout, watching the session live and ending it whenever you choose. Nothing is accessed without your consent, and your information is handled with care.
If something about the delivered work is not right, we will work with you to put it right within the scope of the package purchased.
The basic package is delivered within 1 day, the mid-tier package within 2 days, and the premium package within 3 days. We aim to work through each job efficiently while keeping you updated at each stage.
Yes, you will be guided to install a remote-access tool such as AnyDesk or TeamViewer. Both are free and straightforward, though you will need admin rights on the device to install them; we talk you through the process.
Windows versions 7, 8, 10 and 11 are supported, along with macOS and Linux. Most clients are on Windows, but Mac support is available as well.
Precautions are taken before any significant change is made, and for larger jobs we recommend backing up important files beforehand. Should anything unexpected happen, we work with you to restore the system.
If a device turns out to be more heavily affected than expected, this is assessed and discussed with you. Most issues can still be resolved remotely; where that is not possible, you are given clear guidance on the next step, including referral to on-site help if needed.
Yes, 7 days of post-delivery support is included for questions or minor adjustments related to the work carried out. Beyond that period, you are welcome to reach out and we will assist where we can.
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