AI development and chatbots · delivered in 5-7 days
PBN.LTD builds one scoped FAQ or support AI agent that answers within set limits, passes tricky cases to a person, and comes with a short runbook, or we explain plainly why the scope cannot be met rather than letting it drift.
PBN.LTD designs focused AI agents for smaller and mid-size teams. This package covers one FAQ or support agent running on your own tools, not an open-ended support hire.
At the start you tell us the journey you want, for instance answering FAQs, handling simple intake, or routing support tickets. We agree together what the agent should manage, where it must stop, and when a human steps in. The build happens on your tools and your own access keys, so you keep control of the accounts and the billing. We do not keep the live agent running on our own infrastructure.
Platforms we work with: OpenAI Assistants, LangChain, n8n, Voiceflow, or custom Python built against your APIs. We choose a single primary platform per order rather than rebuilding across every option at once.
Working on your own tools and keys means you provide (or set up) the runtime account and API access needed. In most cases this is an OpenAI API key, or an account on whichever platform we agree to use, together with access to the FAQ pages, documentation, or ticketing system the agent will draw on. If any of this is not ready, work pauses on your private page until it is, rather than us guessing at missing access.
What is included:
How the project proceeds: once you order, we confirm the journey and the access required on your private page, and keep the work inside that agreed scope. If everything can be delivered as planned, you receive the agent pack and runbook through that page. If something blocks us, such as missing access or an unclear journey, we record this clearly and stop rather than letting the work drift.
Delivery runs 2 to 4 business days from the point access is granted, with free fixes available for 7 days after handover.
To keep the agent performing well afterwards, a monthly care plan is available from US$49, covering a monthly test run, FAQ updates and fixes.
Not covered by this fee:
Packages: Basic Agent, Standard Agent and Deep Agent. Higher tiers add deeper testing, more detailed run notes, and, with the Deep Agent, a second pass over your edge cases plus tighter handoff documentation.
Every order receives its own private page; there is no shared portal between clients.
To begin, choose a package, share your named journey and preferred platform, and we will confirm scope on your private page before the build starts.
Your order opens its own thread here the moment it is paid, and everything about that order - questions, changes and the final report - happens in it.
We need the named FAQ or support journey plus access to your tools or a sandbox. Hard stop rules and the escalation map are agreed first on your private status page.
You receive one FAQ or support workflow agent built on your own tools and keys, including hard stops, an escalation map, a short test checklist and runbook, all delivered through a private status page used only for this order.
No. You retain the runtime account and the billing. Permanent hosting on our infrastructure or open-ended operational support is not part of this fee.
We reply within 24 hours on the order thread, and within a few hours on your private status page.
We support OpenAI Assistants, LangChain, n8n, Voiceflow and custom Python builds. You will need an account or API key for whichever platform we agree on at kickoff, together with access to the FAQ, documentation or tools the agent should use. If those are not yet set up, get them ready first, since work pauses on the private page until access is in place, and the runtime billing stays with you throughout.
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