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Customer journey test on phone and desktop with report

Customer journey test on phone and desktop with report

Software and apps · delivered in 2 days · Quick service

Delivered within 2 days, this fixed-price service walks through a single customer journey on your website, such as a booking form, an enquiry submission or a checkout process. We run the journey on both a phone-sized screen and a desktop browser, then send you a plain report showing what passed and what failed, including a screenshot of any broken step.

PBN.LTD is a software testing team that checks websites and flags what is not working. This compact, fixed-price offering is a focused look at one customer journey on your site, whether that is booking an appointment, sending an enquiry or completing a purchase, tested on a phone-sized viewport and on a desktop browser, with the results handed to you as a straightforward report with screenshots of any failures.

What is included

  • One customer journey, agreed with you in advance
  • Testing on both a phone-sized screen and a desktop browser
  • A clear result for each step, marked as working or broken
  • Screenshots of anything that fails
  • A short recommendation on what to address first
  • A private status page for this order, used for questions, updates and handover

Need more than one journey checked

Our broader website testing package covers between three and five journeys, with automated tests that can be re-run whenever you need. This single-journey check is a smaller taste of that service.

What we need from you

  • The web address of your site and the journey you want checked
  • Any test details the journey requires, such as a test payment card or test login. We never request your real passwords and we do not place genuine orders

How the process works

  • You place the order and describe the journey
  • We confirm the steps with you before starting
  • We test on phone and desktop and deliver the report

Everything is handled remotely, with no calls required.

Our commitment

The price is fixed. If the result does not match what we agreed, we correct it at no cost within 7 days of handover. We do not leave you with a broken deliverable; ongoing support is available separately through a monthly care arrangement. The timeline begins once we have the access needed to start.

Not included

Repairing what fails (quoted as a separate job), reusable automated tests (part of the full package), checking more than one journey, and testing in Safari or Firefox.

What happens after you buy

Your order opens its own thread here the moment it is paid, and everything about that order - questions, changes and the final report - happens in it.

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