AI development and chatbots · delivered in 3-14 days
PBN.LTD builds custom AI chatbots and automation workflows for Shopify stores, freeing up time spent on repetitive support tickets and manual order updates.
If your team is bogged down answering the same customer questions, updating order statuses by hand, or juggling workflows that do not talk to each other, we design AI-driven systems that take care of it. Our builds combine Shopify platform know-how with applied AI and custom development, giving you tools that lighten daily workload, speed up replies, and grow alongside your store.
Shopify development (Liquid, Shopify API, Shopify apps), JavaScript, Python, PHP, HTML and CSS, OpenAI API, AI chatbot engineering, REST and GraphQL integration, workflow automation, Node.js and React.js.
No two Shopify stores work the same way. Before any code is written, we study your existing workflow, the questions your customers ask most, and where your team loses the most time. That research shapes the build, so the end result matches your store rather than following a generic template.
Once requirements are agreed, we design, build, test and document the solution so it suits your current setup and has room to expand later. We favour clean, maintainable code and keep you updated throughout so there are no surprises at delivery.
This service suits stores that want practical automation rather than added complexity for its own sake — every build is shaped around your specific requirements, with attention paid to performance, reliability and the experience your customers get. Whether you need a single support chatbot, an automated order process, or a full AI-driven Shopify build, we work to deliver something that makes a real difference to how your store runs.
Get in touch before ordering so we can discuss your requirements and agree the right approach for your store.
Your order opens its own thread here the moment it is paid, and everything about that order - questions, changes and the final report - happens in it.
Share your Shopify store details, the automation or chatbot features you want, a rough FAQ count, any third-party tools involved, and your target deadline. The more detail you give us, the more precisely we can shape the build.
In most cases, yes. Depending on the scope, we may need collaborator access to your store or specific apps. This is the standard, secure route Shopify offers — we never ask for or store your account login details.
Every build is designed with data privacy as a priority. Any customer data passing through the chatbot or automation flows is handled in line with your store's own privacy policy and relevant regulations. We do not store, sell or share customer data from your store, and we recommend checking that your privacy policy properly discloses the use of AI tools to your customers.
By default our chatbots run on the OpenAI API, using GPT-4 class models for accurate, context-aware replies. If you prefer a different AI provider or model, let us know before ordering and we will confirm whether it fits.
Yes. We build AI chatbots trained on your own product range, FAQs and support scenarios, configured specifically for your store rather than pulled from a generic template.
Yes. We connect compatible third-party tools, REST and GraphQL APIs, CRM systems, support platforms and other automation services. The number of integrations included depends on the package chosen — check the package details or message us to talk through your needs.
Each package comes with a set number of revisions, as listed above. Need more changes or extra features beyond that allowance? Additional revision add-ons are available, or we can scope a follow-on phase of work. A monthly maintenance add-on is also on offer for ongoing support.
The monthly maintenance add-on covers monitoring your live automation and chatbot, small tweaks and FAQ updates, plus a check to confirm everything still runs smoothly after any Shopify or app updates. It is there to keep your solution reliable over time.
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PBN.LTD reviews and refines your existing AI chatbot, improving prompts, FAQ handling and conversation flow so it responds more naturally and supports customers better.
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