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Customer message and review response management

Customer message and review response management

SEO services · delivered in 1-3 days

Micro Starter – $6.99

  • 5 professional responses to customer messages
  • Friendly, on-brand tone
  • Delivered within 1 day
  • 1 revision

Standard Pro – $18.99

  • 20 professional responses
  • Negative feedback handled with empathy and practical solutions
  • Delivered within 1 day
  • 2 revisions

Premium Plus – $37.99

  • 50 professional responses
  • Negative feedback handling included
  • Weekly summary report
  • Priority support
  • Delivered within 3 days
  • 3 revisions

To begin, simply tell us the domain the order relates to and share a short brief covering your business and preferred tone.

Keeping your customers heard

When comments, questions or complaints go unanswered, a business can look neglectful. PBN.LTD steps in to reply to every message in a professional, on-brand tone, protecting your reputation while freeing up your time.

Why this matters

  • Ignored comments undermine credibility
  • Poorly handled negative feedback can damage trust
  • Prompt, considerate replies build confidence with potential customers
  • Outsourcing this task saves hours each week

Our process

1. You tell us your business name and the platform involved, such as Google, Facebook or Instagram.
2. You share the messages or comments that need replies.
3. We craft responses that match your brand's voice.
4. You review and approve them, or we post directly if you prefer.
5. Premium plan customers receive a weekly summary report.

Turnaround and platforms

Most replies are delivered within 24 hours, with the Premium plan allowing a little more time to cover its larger volume of messages. We work across Google Business Profiles, Facebook pages and Instagram comments and direct messages.

We only respond to the existing customer messages, comments and feedback you supply; we do not create or publish new content on your behalf.

From simple beginnings to full reputation management

Where earlier response bundles were priced at $5, $15 and $30, our current tiers span $6.99 to $37.99, reflecting a wider scope: from a handful of quick replies to full weekly reporting and priority support for growing brands.

What happens after you buy

Your order opens its own thread here the moment it is paid, and everything about that order - questions, changes and the final report - happens in it.

Questions people ask

How quickly will you respond to my customer messages?

Replies are typically completed within 24 hours for the Micro and Standard packages. The Premium package is delivered within 3 days to cover its larger volume of messages.

Do I need to give you my login details?

There is no need to hand over login details. You can send screenshots of the messages or feedback you would like answered, or share access directly if that suits you better — either approach works.

How do you handle negative customer feedback?

Negative feedback is answered with empathy and professionalism: we acknowledge the customer's concern, apologise where appropriate, and offer a clear path to resolution, helping to protect your reputation and rebuild trust.

Will the replies match my brand voice?

Yes. We ask about your preferred tone — friendly, formal or professional — when you place the order, and every reply is written to match your brand's voice and style.

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