Marketplace›Digital marketing›Social media marketing›Bilingual customer success and account management
Bilingual customer success and account management

Bilingual customer success and account management

Social media marketing · delivered in 5 days

What is included

PackagePrice (USD)DeliveryCoverage
Basic750.995 daysResponsive email and live chat support billed hourly per week, including email support, live chat support, CRM ticket handling and professional, empathetic communication
Standard1500.995 daysFull coverage across phone, email and chat billed hourly per week, with CRM and helpdesk management, customer success check-ins, and response templates with documentation
Premium2000.995 daysComplete customer success and support operations billed hourly per week, covering process improvement, retention management, AI-assisted workflow upgrades, stakeholder relationship management and reporting documentation

To get started, you will need to share the domain the order relates to and a brief outlining your requirements.

We offer a bilingual professional able to manage client relationships, keep operations running smoothly, and support growth for startups, small and medium enterprises, and service-based businesses. The background covers account handling, customer success, business development, operations coordination, investor relations, hospitality, online retail and education sectors, bringing an entrepreneurial, cross-functional outlook to every engagement.

Day-to-day work spans stakeholder communication, administrative coordination and relationship building, with a focus on consistent follow-through so nothing is overlooked. Support is organised around 8 core areas:

  • Client relationship development and account handling
  • Customer success and retention efforts
  • Investor relations and stakeholder liaison
  • Operational and process coordination
  • Project coordination and administrative assistance
  • Business development and growth support
  • CRM documentation and workflow organisation
  • AI-assisted process improvement and automation

Tools used include HubSpot, Zendesk, Intercom, Trello, Asana, ClickUp and Slack for CRM and project tracking, together with AI assistants such as ChatGPT, Claude, Gemini and Perplexity, and automation platforms including n8n, Make and Zapier to keep workflows efficient.

The approach combines adaptability, initiative and a practical problem-solving style, taking time to understand how each business operates before identifying improvements and taking ownership of delivery. Whether the task involves client relationships, daily operations, stakeholder support or helping a team execute its plans, the aim is dependable work and real value.

What happens after you buy

Your order opens its own thread here the moment it is paid, and everything about that order - questions, changes and the final report - happens in it.

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