🧵 Support Ticket (Recommended for Most Issues)

📍Where to Access:
From the left-hand menu in your dashboard, click on “helpdesk” → then select “tickets.”

📌 Best for:

• Technical issues or bugs

• Anything needing further investigation

• Issues requiring follow-up

• Site-specific or account-specific problems

🕐 Response Time:
We aim to reply within 30 minutes during staffed hours. Complex issues may take longer but will always be handled as quickly as possible.

📌 Note: Live chat can sometimes time out before we’re able to respond or complete troubleshooting—this is why support tickets are the best choice for most issues.

💬 Live Chat

📍Where to Access:
Available on our website: https://pbn.ltd

📌 Best for:

• Pre-sales questions

• Basic troubleshooting

• General platform guidance

👥 Our team is here to help, but keep in mind that more involved issues will likely be redirected to the support ticket system for full resolution.

📲 Telegram

📍Where to Access:
You can find our official Telegram link directly via the website or reach out via live chat to request it.

📌 Best for:

• General advice (e.g., SEO strategies, best practices)

• Casual questions or suggestions

• Speaking with our CEO (yep, it’s his actual Telegram!)

⚠️ Please remember that our CEO may be in meetings or—believe it or not—even asleep, so replies might not be immediate!

🚫 Spamming or Abusing Support Channels

As outlined in our Terms & Conditions:

Excessive or repeated ticket submissions, cross-platform spamming (e.g., opening a live chat, sending a Telegram message, and submitting multiple tickets simultaneously), or rude or abusive behavior may result in delays—or even a temporary suspension of support access.

✅ Use the correct channel for your need
❌ Do not spam across multiple platforms
❌ Do not open multiple tickets for the same issue

Doing so slows down support not just for you, but for all users in the queue. Help us help you by submitting well-detailed requests through the correct channel the first time.