If your WordPress site isn’t loading properly, shows a white screen, or you can’t access the wp-admin area — it’s often due to a plugin or theme conflict.

This guide shows you how to safely disable plugins and themes using the built-in File Manager in your PBN.LTD dashboard. No external tools needed.

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🧠 What Is a Conflict?

Plugin and theme conflicts happen when a newly added, outdated, or misbehaving plugin/theme causes your site to break or misbehave.

You may see:

• White screen (blank site)

• Error messages

• wp-admin not loading

• Layout breaking

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🧭 Accessing File Manager

1. Log in to https://pbn.ltd

2. Click the site name of the domain with the issue

3. From the left-hand menu, click “File Manager”

4. You’ll now see your site’s files

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🚫 How to Disable Plugins (Step-by-Step)

1. In File Manager, go to:
   public_html/wp-content/plugins

2. You’ll see a list of folders — each one is a plugin.
   Example: elementor, wordfence, yoast

3. To disable a plugin:

   • Right-click the folder name of the plugin you want to disable

   • Select Rename

   • Add .disabled to the end of the folder name
     Example: elementor → elementor.disabled

4. Reload your website or try accessing wp-admin again

5. If it works now, that plugin was the issue.

👉 Tip: Disable multiple plugins the same way if you're not sure which one is causing the issue. Re-enable them one by one by renaming them back to their original folder names.

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🎨 How to Disable a Theme (Step-by-Step)

1. In File Manager, go to:
   public_html/wp-content/themes

2. You’ll see folders named after your installed themes
   Example: astra, oceanwp, twentytwentyfour

3. Find the folder of your active theme — this is usually the one causing the issue.

4. To disable it:

   • Right-click the folder

   • Select Rename

   • Add .disabled to the end of the name
     Example: astra → astra.disabled

5. Now your site will try to fall back to a default WordPress theme (if available).

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🔄 What If No Default Theme Is Installed?

If no fallback theme like twentytwentyfour is installed, your site may still show errors.

To fix this:

1. Download a default theme from WordPress.org (e.g., https://wordpress.org/themes/twentytwentyfour/)

2. Extract the zip file on your computer

3. In File Manager:

   • Go to public_html/wp-content/themes

   • Click Upload and upload the unzipped theme folder

4. Once uploaded, WordPress will automatically use the default theme if the original one is disabled

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✅ After Resolving the Conflict

Once you’ve found the problematic plugin or theme:

• Delete it via File Manager

• Or reinstall a clean version

• Or leave it disabled and find an alternative

🛠️ Summary

Issue	What to Do
Suspect plugin	Rename folder in /wp-content/plugins
Suspect theme	Rename folder in /wp-content/themes
No fallback theme	Upload default theme like twentytwentyfour

🙋 Still Stuck?

If you’ve followed these steps carefully and the site is still broken, the issue may be deeper (e.g., corrupted files, database issues). In that case, check your backups tab and restore a backup from before the issue was present, or consult a developer for advanced support.

We strongly recommend using this guide first — it resolves most issues related to plugin and theme conflicts.